Contacts & Billing

Primary corporate contact

Per-venue on-site contacts

Cadence & how the schedule works

• Schedule is sent by Landmark monthly via a shared Google Sheet ("On Going Calendar")
• Each event row on the schedule includes: venue, event date, cleaning IN→OUT window, event name, and a notes column indicating which rooms are in scope
• Billing arrangements are between the new vendor and Landmark — the new vendor will set their own rates

Universal Scope & Service Expectations

Universal SOW (applies to all venues)

• Restrooms
• Clean / disinfect all restrooms including all fixtures
• Replenish all restroom consumables
• Kitchen(s)
• Pull all equipment from the line (without detaching lines / pipes)
• Clean under & behind equipment
• Clean / polish exhaust hood system — as needed and at least weekly
• Sweep & mop all floors
• Event Rooms
• Vacuum / sweep / mop / dry-mop all floors accordingly
• Vacuum all chairs, couches, sofas
• Wipe / dust all furniture
• Polish furniture — as needed, at least weekly
• Wipe / dust lighting fixtures & windowsills — as needed, at least weekly
• Clean interior glass / windows — as needed, at least weekly
• Discard all trash & recycle to assigned designated area

Common scope qualifiers seen in the monthly schedule

• "Ballroom" / "Barrel Room" / "Tasting Room" — partial-venue cleans at Columbia Collective
• "Full Buyout" — entire venue is in scope
• "Manor stay" — at Fox Hollow / Gray Bridge, guests overnight in the manor; clean shifts to next morning checkout (typically 10:00 AM)
• "Library and Lounge only" — partial-venue clean at The Ruins
• "White Glove Service" — a lighter-touch refresh between deep cleans

Hideaway Cellars Venue

Service tiers

Scope of Work

No dedicated SOW document; use the Universal Scope (restrooms, kitchen, event rooms). Sheet notes typically read "all bathrooms, all venue space" for full cleans.

Notes seen in monthly schedule

• all bathrooms, all venue space×1

History known to ECC

• 2026-03 — restroom ceiling leak reported (flagged to Mckayla & John); confirm whether resolved before first clean
• 17 events in 2026 calendar prior to cancellation

SoDo Park Venue

Scope of Work

• 1st Floor
• Haul all trash & recycle — replenish bins
• Vacuum and mop main entrance and stairs
• Vacuum FOH and behind bars' floor
• Mop FOH and behind bars' floor
• Sweep / vacuum kitchen floor
• Mop kitchen floor
• Clean / sanitize restroom toilets, sinks, and all fixtures
• Replenish bathroom products
• 2nd Floor
• Haul all trash & recycle — replenish bins
• Dust everything
• Sweep / vacuum and mop floor
• Clean / wipe down furniture
• Clean the kitchenette
• Clean / sanitize restroom toilet, sink, and all fixtures
• Replenish bathroom products
• Clean patio

Notes seen in monthly schedule

• loft, courtyard, main event space, bathroom×1
• entire downstairs + bathrooms×1

Fremont Foundry Venue

Scope of Work

• 1st Floor
• Clean main entrance area — glass / door
• Sweep / vacuum entire floor
• Mop floor
• Vacuum / mop staircases
• Degrease and polish glass dance floor
• Clean bar & behind the bar
• Clean all glass walls & panels
• Clean kitchen including behind & under the equipment
• Haul all trash & recycle — replenish all bins
• 2nd Floor
• Clean all rooms — dust, wipe, vacuum & straighten all furniture
• Mop all rooms as needed
• Clean bridal suite including all furniture, mirrors & windows
• Clean outdoor ceremony patio
• Clean / sanitize restrooms and replenish all supplies
• Haul all trash & recycle — replenish all bins

Volume

17 events on the 2026 calendar prior to cancellation. Schedule notes typically blank (full venue assumed).

The Ruins Venue

Scope of Work

• 1st Floor
• Sweep main entrance area (sand and rock)
• Sweep / vacuum entire floor
• Mop floors
• Vacuum / mop staircases
• Dust and clean all lamps
• Clean glass wall in the bar
• Sweep garage, pick up any garbage outside the garage
• Haul all trash & recycle — replenish all bin liners
• Clean / sanitize all bathroom toilets, sink, and fixtures
• Replenish bathroom products
• 2nd Floor
• Haul all trash & recycle — replenish all bins
• Clean / sanitize all bathroom toilets, sink, and fixtures
• Replenish bathroom products
• Dust / clean desks
• Vacuum and mop bathroom floor
• Vacuum carpeted area of office

Notes seen in monthly schedule

• Library and Lounge only (partial-venue clean SKU)×1+

Volume

37 events on the 2026 calendar prior to cancellation.

MV Skansonia Venue

Scope of Work

• 1st Floor
• Haul all trash & recycles — replenish all bins
• High dust around windows
• Sweep / vacuum entire floor
• Mop floors
• Clean / sanitize restroom toilets, sinks, counters, and all fixtures
• Replenish bathroom products
• Wedding deck — sweep, collect trash and hose down deck as needed
• 2nd Floor
• Haul all trash & recycles — replenish all bins
• High dust around windows
• Sweep / vacuum entire floor
• Mop floors
• Clean / sanitize restroom toilets, sinks, counters, and all fixtures
• Clean counter and mirror in bride waiting room
• Wipe down sofa and chairs
• Clean glass table and chairs

Volume

31 events on the 2026 calendar prior to cancellation. Notes column typically blank (full clean assumed).

Columbia Collective Venue

Session tiers (what the schedule means)

Scope of Work

• 1st Floor
• Haul all trash & recycle — replenish bins
• Dust wall mantles, shelves, and windowsills
• Vacuum and mop main entrance
• Ballroom sweep / vacuum / mop floor
• Grand Ballroom sweep / vacuum / mop floor
• Middle Bar sweep / vacuum / mop floor
• Back Bar sweep / vacuum / mop floor
• Sweep / vacuum kitchen floor
• Mop kitchen floor
• Clean / sanitize restroom toilets, sinks, and all fixtures
• Replenish bathroom products
• Sweep / vacuum reception rooms
• 2nd Floor
• Haul all trash & recycle — replenish bins
• Dust wall mantles and interior windowsills
• Clean / sanitize restroom toilets, sinks, and all fixtures
• Replenish bathroom products
• Vacuum stairway leading from 1st to 2nd floor
• Vacuum common carpeted areas
• Clean and vacuum bridal room
• Barrel Room (when in scope)
• Haul all trash & recycle — replenish bins
• Clean / sanitize restroom toilets, sinks, and all fixtures
• Replenish bathroom products
• Sweep and mop production kitchen
• Pick up garbage outside by garbage & recycle containers

Notes seen in monthly schedule

Columbia is the venue where the room-subset note is most important — the cleaning crew should confirm the row's "notes" column before starting:

• Ballroom + Tasting Room×19
• Ballroom (alone)×13
• Full Buyout×8
• Barrel Room (alone)×3
• Ballroom + Barrel Room×2
• Tasting Room + Barrel Room×1
• Other combinations×2

Volume

48 events on the 2026 calendar prior to cancellation — highest-volume Eastside venue.

Fox Hollow Farm Venue + Manor

Session tiers (what the schedule means)

Scope of Work — Outdoor

• Clean under tent(s) — sweep / vacuum, mop when necessary, pressure-wash when necessary
• Clean outdoor reception / Bar Barn — sweep / vacuum, mop when necessary, clean restrooms
• Clean food-production barn — sweep, mop when necessary
• Clean kid play area — pick up all debris, clean inside the playhouses
• Pick up debris from all event areas
• Blow leaves away from all event & ceremony areas
• Pick up debris and blow leaves from the Manor driveway

Scope of Work — Manor, Main Floor

• Entry & Staircase
• Vacuum and mop stairway
• Vacuum and mop entryway
• Main-Floor Bathroom
• Clean / sanitize toilet, sink, faucets, fixtures
• Empty wastebasket & replace liner
• Replace hand towel, toilet paper
• Clean / shine mirror
• Kitchen / Bar / Dining
• Collect all drink glasses & dishware, place in dishwasher
• Clean stove top
• Empty out refrigerator; clean / wipe down inside & outside of fridge
• High dusting
• Wipe down windowsills
• Collect all trash off tables; clean large dining table
• Pull out dining chairs, vacuum and mop floor
• Vacuum and mop entire floor; wipe down sofa
• Bride Waiting Room
• Clean / sanitize toilet, sink, bathtub
• Vacuum and mop tile floor
• Hidden Second Kitchen, Bedroom, Living Room, Bathroom
• Collect all drink glasses & dishware, place in dishwasher
• High dusting; empty out refrigerator; clean kitchen counter
• Wipe down inside & outside of fridge
• Vacuum / mop linoleum kitchen floor
• Clean / dust tabletops; change bed sheet & comforter cover
• Change linen in pull-out sleep sofa; vacuum carpet
• Vacuum stairway going up to back of second floor

Scope of Work — Manor, 2nd Floor

• 4 Bedrooms / 7 Beds
• High dusting
• Change linens, comforter covers, make beds
• Dust / clean nightstands, dressers, tables, windowsills
• Vacuum all bedroom & hallway carpet
• Vacuum and mop all wooden bedroom & hallway floors
• 3 Bathrooms
• Clean / sanitize all toilets, sinks, mirrors, bathtubs, showers, fixtures
• Change out towels; replace / replenish toilet paper
• Vacuum and mop bathroom floors; high dusting
• Laundry Service (for Session C / Full Manor)
• Wash and dry all towels and linens
• Fold all towels / linens and place in designated bathroom, bedrooms, kitchen
• Plan ~4–5 hours to complete laundry
• Outside Restroom (4-stall block)
• High dusting
• Clean / sanitize all toilets; replace trash-can liners
• Clean / sanitize sink & counter; clean / shine mirror
• Vacuum / mop all bathroom stalls and floors
• Outside Tents
• Pick up trash; empty garbage cans and replace with trash liners
• Use leaf blower
• Spot-scrub and mop concrete floors as needed

Notes seen in monthly schedule (76 events)

"Manor stay" / "no manor stay" is the single most important note to read on this venue:

• Wedding normal time — no manor stay×47
• Wedding normal time — manor stay + checkout next day 10:00 AM×7
• Wedding normal time — manor stay day before AND night of + checkout 10:00 AM×4
• Wedding next day — staying night before×3
• Manor cleaned the day before×2
• Other "manor stay" variants×11

Gray Bridge Venue + Manor

Session tiers (what the schedule means)

Scope of Work

No dedicated written SOW. Practical scope (drawn from sheet notes & Session B description):

• All Outside
• Pick up debris, blow leaves, clear cobwebs
• Clear ceremony / event areas
• Manor — Common Areas
• Deep clean two refrigerators; wipe down all cabinets, drawers & surfaces
• Vacuum / mop kitchen, dining room, living room
• Bathrooms — clean / sanitize toilet, sink, fixtures; replenish products
• Basement — clear cobwebs, vacuum, mop
• Bedrooms (Session B / full)
• Strip and launder all bedding, towels, blankets
• Make beds with fresh linens
• Fold extras and place in second-floor storage cabinet
• Clean windows, dust surfaces, high-dust

Notes seen in monthly schedule (16 events)

• Normal wedding and no manor stay×7
• Manor stay night before wedding + checkout morning after×3
• Manor stay night of wedding + multi-day checkout (specific date)×4
• Manor stay night of wedding×1
• Multi-day manor stay (e.g. check in 5/13, out 5/16)×1

Hideaway Office Weekly office

Scope of Work

Standard office cleaning — restrooms, trash, vacuum, dust, kitchen surfaces. Use the Universal Scope as a baseline.

Important context

• This is the only Landmark line item that is not event-driven — it runs on a weekly cadence regardless of event calendar
• Confirm with Marianne whether the weekly office cleaning is in or out of scope for the May 2026 vendor changeover (the venue side was cancelled by Landmark — the office may or may not have been)